Equipment Sales, Warranty & Service Terms

These Equipment Sales, Warranty & Service Terms apply where Redmond Fine Foods Limited supplies machinery, appliances, electrical goods, mechanical goods, technical products, specialist kitchen equipment, accessories, spare parts or other equipment.

These terms apply in addition to Redmond Fine Foods Limited’s Terms and Conditions of Business.

1. Application
1. These terms apply to all equipment supplied by Redmond Fine Foods Limited, trading as RFF.
2. Equipment is supplied for business, trade, hospitality, catering, food service, professional kitchen or commercial use unless otherwise agreed in writing.
3. The Customer is responsible for ensuring that the equipment is suitable for its intended use, premises, utilities, staff and business requirements.
4. In the event of conflict between these terms and RFF’s Terms and Conditions of Business, these terms apply only to the equipment-related matter.

2. Orders, Availability and Lead Times
5. All equipment orders are subject to RFF acceptance and supplier availability.
6. Equipment may be specially sourced, imported, pre-ordered or ordered specifically for the Customer.
7. Once accepted by RFF, equipment orders may not be cancelled except at RFF’s discretion or where required by law.
8. Lead times are estimates only and may be affected by supplier availability, transport, import, customs, production or other delays outside RFF’s reasonable control.

3. Site, Delivery and Installation
9. The Customer is responsible for ensuring that the site is suitable before delivery, installation or commissioning.
10. This includes suitable access, space, ventilation, electrical supply, water supply, drainage, extraction, floor or counter strength, hygiene conditions and safe working conditions where applicable.
11. RFF may refuse, delay or charge for delivery, installation, commissioning or service work where the site is unsuitable, unsafe, inaccessible or not ready.
12. Risk in the equipment passes to the Customer on completion of delivery.
13. The Customer must inspect the equipment and packaging immediately on delivery.
14. Delivery damage, shortages, missing accessories or visible issues must be reported to RFF within 24 hours of delivery and before the equipment is used.
15. The Customer is responsible for protecting the equipment after delivery, including from scratches, dents, poor handling, misuse, unsuitable storage, liquid damage and unauthorised movement.

4. Setup, Commissioning and First Use
16. Certain equipment requires setup before normal use.
17. The Customer must not put equipment into normal commercial use until all required setup, registration, software or firmware update, calibration, installation check, first test run and commissioning steps have been completed.
18. RFF may require a pre-delivery checklist, customer commissioning form, photo record, serial number record, software version record, calibration record or first test record.
19. Failure to complete required setup, registration, update, calibration or commissioning may affect warranty cover and may make support, parts, call-outs, returns or replacement chargeable.

5. Warranty
20. RFF supplies equipment as a reseller and not as the manufacturer unless expressly stated otherwise in writing.
21. Warranty support is subject to the applicable manufacturer warranty terms, conditions, exclusions and approval process.
22. Unless otherwise stated in writing, equipment warranty is normally 12 months and is limited to the manufacturer warranty applicable to the relevant equipment.
23. The Customer is responsible for completing warranty registration where required.
24. The Customer must retain proof of purchase, serial number, warranty registration confirmation, commissioning records, maintenance records and service records.
25. Warranty support may be refused, delayed or made chargeable where required records are not available.
26. RFF does not provide any warranty beyond the manufacturer warranty unless expressly agreed in writing.

6. Warranty Exclusions
27. Warranty does not cover faults, damage, costs or call-outs caused by:
a. failure to register warranty where required;
b. failure to update software or firmware;
c. failure to calibrate;
d. incorrect setup, installation or commissioning;
e. unsuitable electrical supply, water supply, drainage, ventilation or environment;
f. lack of cleaning or poor maintenance;
g. misuse, neglect, abuse or operator error;
h. use outside manufacturer instructions;
i. unauthorised repair, alteration or modification;
j. physical or cosmetic damage after delivery;
k. consumables, wear parts, seals, filters, gaskets, hoses, probes, trays, blades, batteries, belts, lamps, glass, plastics or similar parts unless covered by the manufacturer;
l. continued use after a fault becomes apparent;
m. failure to keep maintenance or service records;
n. damage in return transit where not caused by RFF.
28. If no covered fault is found, RFF may charge for inspection, diagnosis, labour, travel, parts, call-out, supplier costs, courier costs and administration.

7. Diagnosis Before Replacement
29. Before any replacement part, replacement equipment, return, credit or warranty remedy is approved, RFF may require reasonable diagnostic steps.
30. These may include photos, videos, serial number, proof of purchase, warranty registration, software version, calibration record, error codes, fault description, maintenance history, remote call, engineer visit, supplier review or manufacturer inspection.
31. RFF is not required to provide replacement parts, replacement equipment, credit or refund until the issue has been reasonably assessed.
32. The Customer must cooperate with RFF, the manufacturer, approved service partners or subcontractors during diagnosis.
33. RFF is not obliged to provide loan, replacement or temporary equipment during diagnosis, repair, warranty assessment or maintenance. Any loan equipment is provided at RFF’s discretion and subject to availability.

8. Customer Use, Maintenance and Stop-Use
34. The Customer must use the equipment only in accordance with the manufacturer manual, safety instructions, operating guidance and any instructions issued by RFF or the manufacturer.
35. The Customer must ensure equipment is used only by competent and trained staff.
36. The Customer is responsible for routine cleaning, maintenance and care of the equipment.
37. The Customer must keep reasonable maintenance records where applicable.
38. The Customer must stop using equipment and notify RFF promptly where a fault, error, abnormal noise, leak, smell, vibration, unsafe condition or other issue becomes apparent.
39. RFF shall not be responsible for additional damage caused by continued use after an issue becomes apparent.

9. Service, Call-Outs and Charges
40. RFF may charge for call-outs, labour, travel, tolls, parking, waiting time, parts, supplier costs, courier costs, remote diagnosis, training, inspection, missed appointments, out-of-hours work and administration.
41. A warranty call-out may be chargeable if the issue is not a covered warranty fault.
42. Chargeable causes include incorrect setup, missed calibration, missed updates, blocked filters, lack of cleaning, misuse, customer damage, operator error, unsuitable installation, no fault found or failure to follow instructions.
43. RFF may require payment in advance before service work.
44. RFF may suspend service work, warranty support or further supply where payment is overdue.

10. Subcontracting and Manufacturer Support
45. RFF may use its own staff, manufacturer technicians, supplier technicians, approved service partners, installers, couriers, engineers, contractors or subcontractors to carry out delivery, installation, commissioning, diagnosis, maintenance, repair, return, collection or warranty support.
46. The Customer agrees to provide reasonable access and cooperation to any such person.

11. Returns and Returned Equipment Condition
47. No equipment may be returned without RFF’s prior written approval.
48. Returned equipment must be clean, safe to handle, free from food residue, complete, protected, properly packed and returned with all accessories, trays, cables, parts, manuals and packaging where available.
49. RFF may refuse to inspect or accept returned equipment, or may charge cleaning and handling costs, where equipment is returned dirty, unsafe, contaminated, incomplete, damaged or poorly packed.
50. RFF may deduct or charge for cleaning, reconditioning, repair, missing parts, loss of resale value, collection, freight, handling, inspection, supplier costs, labour and administration.
51. Special order equipment is not cancellable or returnable except where faulty, incorrectly supplied or otherwise required by law.

12. Finance, Leasing and Third-Party Funding
52. RFF may, at its discretion, offer, introduce or facilitate finance, leasing, hire purchase, staged payment or third-party funding options for equipment.
53. Any such arrangement is subject to separate written terms, credit approval, finance provider requirements, regulatory requirements and any conditions notified to the Customer.
54. Where finance is provided by a third-party finance provider, the finance agreement is between the Customer and that provider. RFF is not responsible for the finance provider’s approval decision, charges, interest, documentation, terms, delays or refusal.
55. Unless expressly agreed in writing, delivery, installation, commissioning, warranty registration and service support will not proceed until RFF has received payment in cleared funds or confirmation satisfactory to RFF that finance has been approved and activated.
56. Finance, leasing, hire purchase, staged payment or third-party funding does not alter the Customer’s responsibility for correct installation, setup, registration, software updates, calibration, maintenance, safe use, cleaning, return condition or non-warranty charges.
57. If equipment is returned, rejected, exchanged, repaired or replaced, this does not automatically cancel or vary any finance, lease, hire purchase or funding agreement.
58. Nothing in this section authorises RFF to provide regulated financial services unless RFF is properly authorised or exempt. Where authorisation, registration or credit intermediary status is required, RFF will only offer, introduce or facilitate finance in accordance with applicable law.

13. Limitation of Liability
59. To the fullest extent permitted by law, RFF shall not be liable for indirect, consequential, special or economic loss arising from equipment, service work, delay, breakdown, repair, maintenance, warranty process or non-availability.
60. This includes loss of profit, loss of sales, loss of production, loss of business, loss of bookings, kitchen downtime, staff downtime, substitute equipment hire, food spoilage, menu disruption, customer claims or reputational damage, except where such liability cannot legally be excluded.
61. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
62. RFF’s total liability shall, to the fullest extent permitted by law, be limited to the price paid by the Customer for the relevant equipment giving rise to the claim.

14. Governing Law and Jurisdiction
63. These terms are governed by the laws of Ireland.
64. The Irish courts shall have exclusive jurisdiction in relation to any dispute arising from or connected with these terms, the equipment, service work or any related supply by RFF.

15. Contact Details
Redmond Fine Foods Limited
Company Number: 405247
Unit F1, Southern Link Business Park
Newbridge Road
Naas
Co. Kildare
W91 XF63
Ireland
T: +353 45 883570
E: info@redmondfinefoods.ie